If you’re shopping with us online , you are covered by the Distance Selling Regulations. These have been established to make sure you have an opportunity to cancel your order if the goods aren’t what you expected.
You have the right to cancel your order at any time, up to 7 working days after the day you receive it. But, you must tell us straight away if you wish to do this.
If you have paid a delivery charge, this will be refunded too, unless you’re only returning part of the order. If this is the case, you will still need to pay the full delivery charge.
You must take good care of the items while they’re in your possession; they must be returned to us in a sellable condition. It is your responsibility to return the items to us, or to arrange collection of larger items. This needs to be done promptly at your cost.
These regulations don’t apply to anything that has been personalised or to intimate, perishable or time-critical goods.
Please note that we are unable to accept any returned e-liquids, coils, mouth pieces or drip tips that have been unsealed or used in any way, as this would constitute a health and safety risk due to hygiene purposes.
If you believe an item you have bought has a fault then please contact us on the email address below, within 28 days of purchase. We will then investigate the problem and get a replacement sent out to you at our cost. We may need video evidence of the fault. If the item needs to be returned to us we will contact you with details on how to do this. Any fault returns will be paid for by ourselves.
Contact us using firstname.lastname@example.org.
Should you need a refund for any non stock items, faulty items or any items returned, this will be processed within 7 days and to the card number used for the original transaction.
If you have any other questions or if you would like a bit more information on any of the above then please email us using email@example.com. We want you to feel safe and secure shopping with us, and we welcome any questions you may have.